Terms & Conditions

Conditions
1. You may only order via the internet if you are aged 18 and above. If this is not the case, your parent or guardian must be present when internet orders are placed and have given their permission for the order to be placed.

2. Orders are shipped as soon as payment is received.

3. If Undesire is, for what reason whatsoever, unable to deliver an item to you, your money will be fully refunded.

4 Shipping costs within Europe are €7,50, outside Europe €15,00 and within the Netherlands Undesire does not charge any shipping costs. 

5. You may exchange any item, as long as it is returned to us within 14 days after receiving the shipment and the delivery invoice included with your order is also returned to us. The items must be in its original condition (unwashed, unaltered, etc.)

6. You may return any item for a full refund, as long as it is returned to us within 14 days after receiving the shipment and the delivery invoice included with your order is also returned to us. The items must be in its original condition (unwashed, unaltered, etc.)

7. Undesire cannot refund the shipping charges for items you wish to exchange or return unless Undesire delivered damaged or wrong goods.

8. The decision as to whether the items returned for exchange or refund are in a resalable condition is entirely that of Undesire.

9. Refunds will be issued within 7 days after receiving the returned products.

10. All items remain the property of Undesire until the full amount of the goods is paid to us.

11. Undesire cannot be held responsible for any injuries or damage caused to people, things or animals by one of our products.

12. All prices on the website are subject to change.

13. Very occasionally parcels may become lost in the post. If we have sent your order to you and it has not arrived within a reasonable time period, please do not hesitate to contact us and we will attempt to track and trace the order. Please note that items returned to us are the Senders responsibility and we cannot be held accountable for these losses. In order to minimise loss, we advise all customers to send returns via recorded delivery.


Privacy statement
Undesire respects the privacy of all the users of our site and ensures that all personal information is handled confidentially. We will use your information to make sure that orders are handled as quickly as possible. Otherwise we shall only use this information with your express approval. Undesire will not sell your personal information to third parties. Undesire will store your personal information on a secure server.

Undesire uses the information collected to provide our customers with the following services:

* When you place an order we need your name, e-mail address, delivery address and payment information to execute the order and to keep you informed of the delivery status.

* To make shopping at Undesire as convenient as possible, with your permission, we will store your personal information, together with information regarding your order and use of our services. 

* Also with your permission we will use your information to notify you of development at our website, as well as special offers and promotions. Subscription to our digital newsletter occurs according to the opt-in principle. You can immediately cancel your subscription through each newsletter.

* Information on how you use our site and feedback we get from our visitors help us to further develop our site and to improve it. 

Undesire does not sell your information
Undesire shall not sell your personal information to third parties but shall only make this available to third parties who are directly involved in executing your order. Our employees and the people we work with are required to respect the confidentiality of your information.

Cookies
Undesire uses cookies to increase the user-friendliness and technical capabilities of the site and to carry out research into the general search behaviour of visitors to the site. Cookies are small data files that we place on the hard disk of your computer. 
Browsers are set by default to accept all cookies. You can configure your browser so that it warns you every time a cookie is placed on your computer, or you can block the placing of cookies altogether. If you block the acceptance of cookies, surfing the Internet will become more difficult. 

If you have any questions regarding the processing of your personal information or if you wish to consult, update or delete your data, please contact us using the contact form on the website.